prepared for presentation at the American Agricultural Economics Association Annual Meeting , Providence , Rhode Island ,

نویسنده

  • Daniel H. Simon
چکیده

We conduct two studies to test three hypotheses: (1) Competition increases a firm’s customer satisfaction; (2) Rivals’ customer satisfaction increases a firm’s customer satisfaction; (3) Rivals’ customer satisfaction reduces a firm’s sales. First, we use store-level customer satisfaction data from a supermarket chain. Next, we consider a range of industries, using brand-level customer satisfaction ratings from the American Customer Satisfaction Index. Results from both studies provide support for the latter two hypotheses, while we only find support for the first hypothesis in the second study.

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

ثبت نام

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

منابع مشابه

A Bayesian Examination of Anchoring Bias and Cheap Talk in Constructed Markets

We present a theoretical framework for understanding the relationship between anchoring bias, hypothetical bias, and cheap talk in constructed markets. In our theory, interviewers provide agents with signals such as cheap talk and bid values while eliciting the value for nonmarket goods. In response to these signals, agents revise their prior distributions over the value of the good. Previous e...

متن کامل

Myocardial Protection, Perioperative Management, and Vascular Biology Rottlerin Increases Cardiac Contractile Performance and Coronary Perfusion Through BKCa Channel Activation After Cold Cardioplegic Arrest in Isolated Hearts

From the Cardiovascular Research Center, Department of Surgery, Rhode Island Hospital and Alpert Medical School of Brown University, Providence, RI. Presented at the 2010 American Heart Association meeting in Chicago, IL, November 12–16, 2010. The online-only Data Supplement is available at http://circ.ahajournals.org/lookup/suppl/doi:10.1161/CIRCULATIONAHA.110.012112/-/DC1. Correspondence to R...

متن کامل

Fifth Vaccine Renaissance introduction

The Fifth Vaccine Renaissance took place in Providence Rhode Island in October 2011. This annual conference celebrates regional vaccine research and provides vaccine developers with an important opportunity to present their work to others who might be in slightly different fields, enabling the development of cross-disciplinary collaborations. Human Vaccines & Immunotherapeutics has been a media...

متن کامل

The C957T polymorphism in the dopamine receptor D2 gene modulates domain-general category learning

Zilong Xie, W. Todd Maddox, John E. McGeary, and Bharath Chandrasekaran Department of Communication Sciences & Disorders, The University of Texas at Austin, Austin, Texas; Department of Psychology, The University of Texas at Austin, Austin, Texas; Division of Behavioral Genetics, Rhode Island Hospital, Providence, Rhode Island; Brown University, Providence, Rhode Island; and Psychologist, Provi...

متن کامل

CALL FOR PAPERS Cell Signaling: Proteins, Pathways and Mechanisms Exendin-4 induces myocardial protection through MKK3 and Akt-1 in infarcted hearts

Jianfeng Du, Ling Zhang, Zhengke Wang, Naohiro Yano, Yu Tina Zhao, Lei Wei, Patrycja Dubielecka-Szczerba, Paul Y. Liu, Shougang Zhuang, Gangjian Qin, and Ting C. Zhao Department of Surgery, Roger Williams Medical Center, Boston University Medical School, Boston University, Providence, Rhode Island; Department of Dermatology, Roger Williams Medical Center, Boston University Medical School, Bosto...

متن کامل

ذخیره در منابع من


  با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

ثبت نام

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

عنوان ژورنال:

دوره   شماره 

صفحات  -

تاریخ انتشار 2005